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Return Policy

Commodity appreciation period

In accordance with the provisions of the Consumer Protection Law, there is a 7-day product appreciation period (7 days including holidays) from the time the product arrives in your hand.

If you need to return the goods, please contact the customer service staff within 7 days after receiving the goods, and provide "name", "order number", "contact number", "returned product name", "returning reason and photo", etc. After receiving the information, the customer service staff will assist you to return and exchange the goods.

※If you have received the paper invoice, please return it together with the "shopping invoice" when returning the goods.


mail:admin@pinemapple.com 
customer service hotline:0917-180-323

Notice for Return and Exchange

The returned goods must be unopened or damaged or malfunction caused by non-artificial defects, and retain the complete original packaging (including the outer packaging carton), otherwise the return will not be accepted.


Notice for Return and Exchange

The returned goods must be unopened or damaged or malfunction caused by non-artificial defects, and retain the complete original packaging (including the outer packaging carton), otherwise the return will not be accepted.


Returns cannot be accepted in the following situations:

1. A product appreciation period of more than seven days.

2. The product has been opened for use, or damage caused by human factors, such as: dirt, malfunction, damage, abrasion, scratches, scratches, and dirt.

3. The slight crease of the outer packaging carton does not affect the quality of the product itself.

4. The packaging of the returned goods is damaged or incomplete, or the invoices and accessories are not complete.

5. Malicious or large returns.

6. Those who apply for a return or refund due to personal factors, if they order the same product again next time, they cannot request another return or refund.


Return process

Contact customer service staff → confirm exchangeable goods → prepare complete merchandise and invoices → provide collection time, contact information, and address → collect the logistics entrusted by our end.


Refund instructions

Credit card payer: After confirming the successful return, the payment will be directly refunded to the original credit card account of the payment. Cash on delivery: After confirming the successful return, transfer the refund fee to the bank account you provided.